Salon Policies
Booking & Cancellation Policy
A valid card is required at the time of booking and will be securely kept on file for all appointments.
Appointments canceled with less than 24 hours’ notice may be charged 50% of the scheduled service total. No-shows may be charged 100% of the scheduled service total.
If you need to reschedule your appointment, please call or text us at (978) 860-5511 at least 24 hours before your scheduled service so your stylist has the opportunity to fill the appointment time.
FAQ
Why do you require a card on file?
A card on file is required to secure all appointments and enforce our cancellation and no-show policies.
How can I reschedule my appointment?
What payment methods do you accept?
We accept cash, credit/debit cards, Apple Pay, & checks.
How do I know which service to book?
If you’re unsure, you can book a complimentary consultation or give us a call and we’ll help recommend the right service based on your hair goals.
Do I need to book an appointment, or do you accept walk-ins?
We do not accept walk-ins and recommend booking online or calling in advance to schedule an appointment. You’re welcome to call and check for same-day availability, but our stylists work different schedules and are not always in the salon throughout the day.
Can I bring someone with me to my appointment?
Only clients receiving services are permitted in the salon. Minors under 18 may be accompanied by a parent or guardian.
Please call or text (978) 860-5511 at least 24 hours before your appointment.
What should I do before my color appointment?
Please arrive with dry, detangled hair free of heavy oils, sprays, or buildup to ensure the best possible results and bring inspiration photos if you have a specific look in mind!
Guest Policy
To maintain a relaxing and professional environment, guests who are not receiving a service are not permitted to wait in the salon or lobby area.
Minors under the age of 18 may be accompanied by a parent or guardian.
Do you have parking available?
Yes, we have off-street parking located on the left side of the building. You can enter the parking lot by turning onto Laurel St.
Do you offer shorter hairstyles or clipper cuts?
We specialize exclusively in scissor work and longer-lasting blended styles. We do not offer barbered haircuts or haircuts above a french bob (chin length).
Can you accommodate bridal parties?
Yes! While we do not travel for weddings or provide off-site services at this time, we gladly welcome bridal parties at our salon. Please contact us in advance to discuss scheduling and availability.
Late Arrival Policy
If you are running more than 5 minutes late, please call or text the salon to let us know.
Clients arriving 15 minutes late or more may need to reschedule if there is not enough time remaining to complete the service before the next scheduled appointment and be subject to a cancellation fee.
Refund Policy
We do not offer refunds. If you are unhappy with your service, please contact the salon or your stylist within 48 hours so we can schedule a correction if necessary.